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| CUSTOMER SERVICE |
First line of support for all questions regarding products, pricing, account status, orders, shipping and order expediting. |
| TECHNICAL SUPPORT |
Technical support for all IT hardware and accessories.Whether you have a question on how to pack a column or the use of a fingertight fitting your answers are only a phone call or email away. We pride ourselves in responding to all inquiries within 24 hours. |
| QUALITY |
Quality is a hallmark of the IT brand and one of the reasons our products are so widely used. This operational area is instrumental in driving quality throughout our organization uses routine audits to ensure the consistency of our products and those of our suppliers. |
| RESEARCH DEVELOPMENT |
Fully equiped R&D division working on new IT product development, product enhancements and custom product assignments. Features include several CAD design stations, rapid prototyping and 3-D design services. |
| HPLC LAB |
Fully stocked HPLC lab complete with column packing station and an Agilent 1100 HPLC system. The Lab is used for product testing, demonstrations and in support of the R&D initiatives outlined above. |
| MANUFACTURING |
Manufacturing is the backbone of Isolation Technologies and the largest single division of our operations. Every week our experts manufacture, test, package and ship products to hundreds of customers around the world. We are increasing throughput, decreasing lead time and helping our customers meet the needs of a market-place prone to unpredictable spikes in demand. |
| SHIPPING |
We currently ship products worldwide.
"If it's in stock it will ship today" |
| SUPPLY CHAIN MANAGEMENT |
IT has placed considerable emphasis on establishing long term partnerships with critical suppliers. Redundant sources and Kanban sytems are in place to ensure uninterrupted supply of raw materials. Our proactive approach allows us to serve our customers without the need to maintain significant inventory at their facility. |
